Brite Help

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Access FAQs, how-to guides, release notes, and roadmaps for Brite.

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New May 2025 Alta dealers now have access to Brite — update your username and password to get started. See what's new →
Action Required: Direct Connect will be fully replaced by Brite Order in H2 2025. Review the migration checklist →
What Can Brite Do for You?
One platform for leads, in-home selling, quoting, ordering, payments, and reporting — designed exclusively for Hunter Douglas dealers.
Manage Leads & Customers
Every HD.com and dealer-site lead routes into Brite. Score, assign, and follow up from one pipeline.
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Quoting & Orders
Build quotes and proposals, configure products, and submit orders end-to-end with Brite Order.
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Digital Payments
Request digital payments, offer financing, and pay installers — all through Brite Pay.
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Project Management & Installation
Coordinate HDIS installation, assign field crews, and track shipments with Brite Install.
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Browse by Category
Getting Started
15 articles
Account & User Management
22 articles
Brite Order & Proposals
31 articles
Reporting & Insights
17 articles
Service & Repairs
14 articles
Brite News
Releases & announcements
How-to Videos
View all videos
Getting Started
8:42
How to Set Up and Navigate Brite
Getting Started
Brite Order
12:15
How to Create and Submit an Order
Brite Order
Quoting
10:30
How to Configure Products and Build a Quote
Brite Order
Installation
9:18
How to Request and Manage HD Installation
Brite Install
Brite Dealer Community

Connect with Dealers Across the HD Network

Share best practices, see how peers use Brite, get answers from fellow dealers, and engage directly with the Hunter Douglas team.

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Hunter Douglas window treatments

Still Need Help?

Our Brite Customer Success team is here to assist you.

Submit a Support Ticket
Send our team a ticket with as much detail as possible and we'll respond as quickly as possible.
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Register for Training
Sign up for a free virtual walkthrough on Brite, or access previously recorded sessions on demand.
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Dealer Community
Connect with other dealers, share ideas, and get peer-driven answers from across the HD network.
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